Service Terms and Conditions
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer”, “you”) and Bin There TX LLC (“Bin There”, “company”, “we”, “us”, or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Bin There (collectively, the “Agreement”), constitutes the entire agreement between Bin There and you regarding the bin cleaning service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.
These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the www.bintheretx.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
1. Service
Bin There provides a mobile waste bin cleaning service for residential and commercial trash bins. Residential service will be performed and billed on a subscription basis.
2. Customer Responsibilities
In order for Bin There to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed, or canceled.
● Trash bin(s) must be empty and available by the curb or alley. If customer lives in a gated community or property, the code must be provided and customer will hold Bin There harmless and release Bin There of any damages or liability to any and all surrounding property. If customer invites Bin There onto the customer’s property or inside the garage, then customer is responsible for all damages and releases Bin There from all liability.
● Trash bin(s) must be free of all trash and animal waste. Bins containing unbagged feces will not be cleaned.
● Trash bin(s) must be free of chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind. Bins containing these substances will not be cleaned.
● Trash bin(s) must be free of building materials, e.g. plaster, stucco or concrete. Bins containing these substances will not be cleaned.
● A temporary pause (vacation hold no longer than 2 weeks) may be placed on service. The customer must notify Bin There by phone, email or text 7 days before scheduled service. The service will be temporarily suspended, and the customer will not be charged until service resumes on the agreed upon date.
● Bin There will not clean damaged bins. A picture may be sent to the customer via email and/or text with a recommendation to replace.
● Unless otherwise agreed upon with the customer, Bin There will only clean trash bins provided by the city, town or municipality in which the customer resides. Bin There will not clean store bought trash bins.
If any of the above conditions are not met, Bin There will not perform the service(s) and the customer is still responsible for payment. If Bin There was not able to perform the service, a picture may be sent to the customer via email and/or text with an explanation.
Additionally, the customer understands that Bin There will make every effort to get all debris out of the bins, but certain substances require several treatments to be completely removed. Certain substances are permanent, and some stains can not be removed.
Customer will allow Bin There to utilize driveway for cleaning process when necessary for safety reasons. Bin There will refuse to work on certain roads that present a danger to employees or assets. The customer’s driveway may be utilized in certain circumstances, and the customer releases Bin There from any and all damages.
Customer assumes all responsibility for condition of the bin when not actively being cleaned by Bin There or its associates. Customer understands that some overspray may occur during cleaning process and releases Bin There from any responsibility of damages to property.
Customer may request a rescheduled appointment in the event they are not able to get bins outside for service. Multiple reschedule requests may be denied and a charge may apply to customer’s account in the amount of service.
It is customer’s responsibility to make their empty bins available to be cleaned. Service notifications are sent out multiple times in advance via email and/or text message. If Bin There does not receive any email, text or phone response to reschedule and shows up to find no bins, full bins, or bins that are not able to be cleaned due to reasons stated above, the customer is subject to $25 reschedule fee.
3. Bin There Responsibilities
Bin There will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message. Bin There will attempt to service all bins on its pre-planned route.
From time to time, Bin There may service bins before trash/recycling has been picked up. In this case, the technician may choose to bag up any trash/recyclables from the bins into a new clean heavy duty bag. The bins will be cleaned, and the clean trash bag may be reinserted into the clean bins to then be picked up by the customer’s waste hauler.
If Bin There is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be canceled until the following scheduled service date.
Winter Weather Policy: Bin There’s first priority is the safety of our customers and their property, our employees, and our equipment. At times that will include canceling appointments due to inclement weather conditions. Bin There will attempt to reschedule, but sometimes that may not be possible and a cancellation of that service visit may occur. In the event of a cancellation, a subscription client may have to wait until the next scheduled cleaning visit for service. At times Bin There may not be able to clean the exterior of the bins due to excess water overspray. The inside will still be cleaned, sanitized and deodorized, and the majority of the wastewater will be collected on the truck. In the event of a cancellation or reschedule due to weather, the client will be notified via email and/or text. Bin There will not be held responsible for frozen water left behind from the cleaning process and the client hereby releases Bin There from any liability.
4. Charges
The customer agrees to pay all charges for the service(s) and any applicable taxes. Bin There reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email. It is the customer’s right to choose to continue or discontinue the service at any time. The service will continue on a recurring basis until canceled by the customer. Customers may request a change to the selected service plan 7 days in advance of the next scheduled service.
Service Based Payment (Pay as you go):
● Customer must have a Debit Card or Credit Card stored on file, and have accepted automatic future charges.
● Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
● An invoice is created after each service and made available via the customer portal.
● Payment is automatically collected on the billing cycle selected by the customer.
● A receipt will be made available via the customer portal.
● Service is ongoing until customer cancels service.
Bin There will utilize industry leaders in payment processing to safely and securely store customer’s credit card information. Customer’s card will be run automatically on the billing cycle selected by the customer, and a receipt will be made available via the customer portal.
5. Modifications to Terms and Conditions and/or Customer Agreement
Bin There reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.bintheretx.com, and/or sending information regarding the amendment to the email address you provided to Bin There.
6. Modifications to Service and Price
Bin There reserves the right to modify the service and price at any time for the betterment of our customers and the overall success of the service program. Customer may adjust service frequency at any time and will accept the price difference to do so. Customer acknowledges they will review current prices on our website at www.bintheretx.com and will accept to pay the price prior to each service provided.
7. Default Payments
Bin There reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Bin There. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Bin There.
8. Cancellation of Subscription Service
The customer may cancel a recurring service at any time. If recurring service cancellation occurs before four cleaning visits, the customer will be charged the One Time Cleaning Rate ($79 for 1-2 bins, plus $20 for each bin over 2) for the number of bins enrolled in the service (plus sales tax). Cancellation must occur 14 days in advance of next scheduled service date. Cancellation notice is required via telephone. If a customer signs back up for a subscription plan within 1 year of cancellation, they will be charged the equivalent of the One Time Cleaning Rate for the number of bins to be cleaned for their first recurring service to reactive the account.
If you convert from a One Time clean to any of the recurring plans (Monthly, Bi-Monthly, Quarterly), you will also be held to this cancellation policy. If you convert to a recurring service within 6 months of the One Time clean, the One Time clean will count as one clean towards the required four cleaning visits. You can convert from One Time clean to a recurring plan via text, email, phone and verbally.
9. Customer Information
We do not sell, trade, or rent customer’s personal identification information to others. Bin There utilizes industry leading PCI compliant credit card information storage through their payment processor.
10. Sanitization and Disinfection
The customer understands that Bin There’s high pressure hot water is a great defense against germs and the environments they thrive in, but that Bin There can not guarantee the complete elimination of all contagions within, around and on garbage bins. Bin There will make all reasonable efforts to sanitize and disinfect to the best of their ability, but makes no claims to prevent disease and/or the spread of contagions.
11. Referral Program
As long as you are a subscriber to our service and in good standing, you will earn a $25 account credit for each referral of your friends, family and neighbors to Bin There. When they sign up to be a new paying subscriber, YOU earn a $25 account credit. Applicable to all of Bin There’s subscription service plans (One-Time Cleanings are not eligible).
The referral program is UNLIMITED! Every new client that you introduce to us will earn you a $25 account credit! In theory, your service could be completely FREE as long as you continue to spread the word and your friends to sign up for a subscription.
Just tell your friends to enter your full name into the “referral section” when signing up for a subscription service plan. We will notify you when you have received a $25 account credit.
If you have prepaid for your subscription plan, the credit on your account will simply be carried forward.
That’s it. Simple. Unlimited $25 account credits!
Existing customer will forfeit all $25 account credits if they cancel their existing subscription after receiving cleaning credits before utilizing the cleaning credits. If existing customer cancels subscription after utilizing the free cleaning credits but before paying for another subscription cleaning, they are subject to a charge for each cleaning that was free (equal to the subscription price). Bin There reserves the right to terminate the Referral Program at any time.
11. 100% Money Back Odor-Free Guarantee
Any references online, or any other communication form, to the “100% Money Back Odor-Free Guarantee” only applies to the first cleaning for any of the recurring pricing plans; Monthly, Bi-Monthly, Quarterly, etc. This does not apply to One-Time cleans. Bin There reserves the right to have as many opportunities as they wish to reclean the bin(s) in question that still have an odor. If after these recleans Bin There determines they are not able to remove the odor, they may choose at their sole discretion to refund the payment amount. If the customer used a promotion for discounted pricing, only the amount paid will be refunded. Bin There has the final say in whether or not the bin in question still has an odor and if they wish to refund the payment.
Contact Us
Bin There TX LLC
130 N Preston Rd, Suite 554
Prosper, TX 75078
Phone: (469) 481-1239
info@bintheretx.com