FREQUENTLY ASKED QUESTIONS
Trash Can Cleaning Service FAQ
Nope! Our trash bin cleaning subscriptions are completely customizable. You can adjust the service interval, pause service, reschedule, or stop at any time after only 3 cleanings. However, we are confident you won’t want to go back to those nasty smelly cans! Please read our full Service Terms and Conditions for all details.
We will schedule your bins to be serviced the day after your garbage has been picked up to ensure they are empty to be cleaned. Don’t worry about those pesky HOA’s giving you a hard time about our service, we work with HOA’s all over DFW and can communicate with them on your behalf if needed.
Not a problem, things happen, vacations, etc. We kindly ask that you let us know in advance. That is very simple to do with the advanced notifications that we send out via email/text. They include a link to notify us that you need to reschedule! Please keep in mind, that we may not be able to put you back on to the schedule for 4 weeks, as our routes typically dictate the timeframe. If you alert us in advance, there will be no charge to be rescheduled. If communication has not been made in advance by the client, the client may be subject to a rescheduling fee if we show up to the house and no bins are available to be cleaned.
It’s super simple, click any of the links on our page that say, “Sign Up” and then select your service plan. We try to avoid processing sign ups over the phone. The first service is billed during checkout, but after that, you will only be charged after service has been completed. You will receive email/text reminders leading up to all service visits as well.
Absolutely! If mother nature plays nicely, we will clean your bins year- round. However, the winter season can be challenging. If for some unforeseen reason we are not able to service your bins, we will make every attempt to reschedule your service. If we can’t get it done in a timely fashion, no need to worry, you are only charged after you have been serviced.
Nope. Our cleaning trucks usually only use hot water and high pressure to clean and sanitize. We use an environmentally friendly biodegradable odor neutralizer, and occasionally (often for first time can cleaning) we may also use a biodegradable degreaser to loosen things up. Also, all of the wastewater from this process is collected on the truck, and taken with us to be processed properly. The only thing left behind are clean, freshly sanitized bins!
Customer satisfaction is our #1 priority. We will make every effort to get your bins as clean as possible! We want them all to look brand new, but the reality is that most garbage bins have been heavily abused for many years. We will use several different techniques to remove stubborn stains and gunk, but sometimes it takes multiple treatments to get everything off the inside. This is another reason we recommend our subscription plans. Your bins will continue to get better and better with each treatment. All that said, if you are not happy with the result, then we are not happy. Please reach out if you have any questions, comments, or concerns, and we will do what it takes to make it right for you!